Shipping & Delivery

UK Deliveries 

We aim to deliver all UK orders within three working days, although it’s usually within 24 hours (subject to stock availability and receipt of a valid prescription).  UK  parcels are sent via LFE Transport who specialise in medication delivery in some cases due to postcode coverage we may have to use DPD. Deliveries to Isle of White and other offshore areas are made via Royal Mail Special Delivery. You be provided with everything you need to track your medication. A signature will be required upon delivery.

All medication is packaged discreetly - there will be no indication on the package as to where it’s from or its contents.

If your medication has been dispatched with LFE Transport it will arrive in bags, blue bag contents must be refrigerated immediately and black bag contents can be stored at room temperature. If your medication arrives with another courier and it is a cold product it will be packed in special cold chain packaging and will require refrigeration within an hour of receipt.

All prices except for non-prescription medication exclude VAT.

We charge a service and delivery charge that varies depending on the clinic your prescription is from and what drugs have been prescribed. Please contact our customer service team for more information.

Please note: Deliveries are made to the address supplied to us. If the carriage company orders are returned to us, there may be an additional delivery charge for re-dispatch.