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We have a very high satifisfaction rate, however if you do have any issues don't hesistate to use our complaints procedure. We take all complaints and issues very seriously at Fertility2u.com.
Complaints Procedure
We at Fertility2u.com aim to provide the highest possible standards of service to our customers and thrive to improve at every opportunity. We can appreciate that there may be times where you may want to share your feedback, suggestion or complaints. If, for any reason you are dissatisfied by our service please contact us where a manager will fully investigate the issue and you will receive a detailed response to your complaint. We focus on making improvements and therefore we will ensure a prompt response and a quick resolution to your complaint.
Alternatively we also operate a complaints procedure as part of the NHS system of dealing with complaints. Our procedure meets national criteria & Our Pharmacist can give you further information.
You can also raise your concerns by getting in touch with regulatory bodies, such as the General Pharmacetical Council. https://www.pharmacyregulation.org/content/how-do-i-make-complaint-about-pharmacy-or-pharmacist
PALS – Patient Advice and Liaison Service
You may also seek advice form your local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.
ICAS – Independent Complaints Advocacy Service
If you need advice and support in making your complaint, please contact the Independent Complaints Advocacy Service (ICAS), who can offer assistance to people who want to complain about the NHS. ICAS can be contacted on 0300 4568349.
The Advocacy Support Centre is open from 9am – 5pm Monday, Tuesday Wednesday and Friday, and from 9am to 7pm on Thursdays. Outside these hours you will be able to leave a message and they will call you back the next working day, or you can email them at [email protected]
If you would like to complain you can use the details below, we will always do our best to investigate what went wrong.
Please email us on:
Please download and use our complaint form where possible. Complaints Form
Telephone us on:
+44 (0) 1827 818321
Alternatively, please write to:
Personal Homecare Pharmacy
T/A Fertility2u
Complaints Department
11 High View Close
Hamilton Office Park
Leicester
LE4 9LJ