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International Prescriptions

If you have an international presciption, we can still help!

We already work very closely with a number of international clinics; making it easier for patients like you to obtain their medications

If you have been issued with an international prescription, you can make savings on your medication by following these simple steps:


  • Prescription Required

    We require a prescription that must be issued by your doctor, clinic or samedaydoctor.

    This will need to be faxed directly by your clinic to +44 (0) 845 508 4364 or emailed to info@fertility2u.com. This ensures patient safety and is also compulsory by UK law.
  • Same Day Service

    If your prescription is from outside the EEA or from the Republic of Cyprus, we ask you to contact https://samedaydoctor.org/ they have a team of doctors who will consult and if possible convert your international prescription to one that can be used by us.
  • Place Secure Order

    Once a valid prescription has been recieved by us an order can then be placed and scheduled in for delivery.

    *samedaydoctor is a service that is not affiliated or connected to Personal Homecare Pharmacy.

Important Information

  • We no longer transcribe prescriptions this must be done by https://samedaydoctor.org/
  • Delivery disclaimers must be signed prior to dispatch you will be liable for import laws, taxes and duties.
  • We can only accept prescriptions within the EEA and Switzerland unless they have been transcribed.
  • Controlled and unlicensed medications cannot be sent outside of the UK.
  • All prescriptions must meet legal requirements set out by the GPhC.
  • If we haven't worked with the prescribing doctor prior, they will need to be validated before the order is placed/dispatched. 
  • We only deliver to the UK.

Prescription Medication

We should be informed of any incorrect or damaged medications within 24 hours of the date they are received. Should you receive any incorrect or damaged items, kindly contact a member of our team immediately on (+44) 01827 818 321. 

Once we receive the medication it will be examined by our team and any claims/refunds will be processed accordingly. A member of our team will contact you within 48 hours of receiving the medication to advise you of the outcome.

Once a prescription order has been dispatched from our pharmacy we can no longer guarantee the conditions in which the medication has been stored. 

Therefore, we are unable to take back and refund any unwanted or un-used medication.

We should be informed of any incorrect or damaged medications within 24 hours of the date they are received. Should you receive any incorrect or damaged items, kindly contact a member of our team immediately on (+44) 01827 818 321. 

Returning an item 

If you wish to return an item, please email us on info@fertility2u.com or contact our customer services line on (+44) 01827 818 321, providing your order number, and an advisor will be happy to assist you by forwarding a returns form to you. 

When you have received the returns form: 

  1. Carefully pack the items in original packaging, or similarly suitable packaging. Please do not use the product box as outer packaging. Kindly note that the cost of any returned items damaged in transit due to inadequate packaging will be deducted from any amount refunded to you.
  2. Post the package back to: 

Fertility2u.com
Returns Department
First Floor
11 Highview Close
Hamilton
Leicester
LE4 9LJ 

NB Please note that certain items including medicines and hygiene-sensitive products cannot be refunded or exchanged unless faulty or sent incorrectly. In addition, once products are opened and/or used, they cannot be returned to us unless they are faulty or broken.